Shipping policy

Where we ship

Oralie ships within the United States, including Alaska, Hawaii, and US territories. We do not currently ship internationally.

Shipping rates

Free standard shipping on orders over $35
$4.95 flat rate on orders under $35

Rates are calculated at checkout. We do not charge separate handling fees.

Processing time

Orders are processed within 1–3 business days of being placed. Business days are Monday through Friday, excluding US federal holidays.

Orders placed on a weekend or holiday begin processing the next business day.

Delivery time

Delivery takes 7–20 business days after processing, depending on the product and its origin warehouse.

Delivery times vary by item. Each product page lists the estimated delivery window for that specific product. Please check the product page before ordering if timing matters to you.

Total time from order to arrival is processing time plus delivery time.

Order tracking

You will receive a confirmation email when your order is placed, and a second email with tracking information once it ships. Tracking may take 2–5 business days to show movement after it is issued.

If you have not received tracking information within 5 business days of ordering, contact us at support@oralie.us.

Delays

Delivery estimates are estimates, not guarantees. Delivery can be affected by customs processing, carrier delays, weather, and peak shipping periods. We are not able to control these, but we will help you track down a delayed order — contact us and we will investigate with the carrier.

If your order has not arrived within 30 business days of shipping, contact us and we will either replace it or refund it.

Split shipments

Orders containing multiple items may arrive in separate packages on different dates, at no extra cost to you. You will receive separate tracking for each shipment.

Incorrect addresses

Please check your shipping address carefully at checkout. We are not able to redirect a package once it has shipped. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment, and reshipping costs may apply.

Lost or damaged packages

If your package arrives damaged, contact us within 7 days of delivery with photographs of the item and packaging. If tracking shows delivered but you have not received your order, contact us within 14 days and we will open an investigation with the carrier.